Frequently Asked Questions

How Long Do You Take To Process The Order?

Orders received by 3:00 p.m. EST will be processed and shipped the next business day.  We use domestic transportation services provided by USPS, FedEx, and UPS to help deliveries arrive on time.

Can I Put In A Request For An Item That Is Not In Stock?

Yes. Please call our customer service number or email us to let us know what item you would like us to carry.

Do We Offer Free Shipping?

Yes. We offer free shipping on orders over $200. We occasionally offer coupon codes for free shipping on any order over $49.  Subscribe to our mailing list to enjoy this offer.

Where Can I Find My Order Tracking And Order Update?

Login to ‘My Account’ to look up shipping and order information.  We also send updates to the email address on file.

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OneBike Avenue's response to the COVID-19 pandemic Read More